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Coveware Cyber Extortion Retainer

Cyber Extortion
Readiness & Response

Your allies for cyber negotiation and ransomware-encrypted data recovery

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Cyber Extortion Retainer Overview

Cyber Extortion Retainer Overview
Cyber Extortion Response
Capabilities
Tools & Services
Resources

Overview

Your Cyber Extortion Lifeline

From readiness and response to full recovery, Coveware by Veeam delivers fast action, expert guidance, and peace of mind. Whether you're preparing for a potential cyber extortion event or responding to one, our experts provide the clarity and calm to guide you through every phase, start to finish.

Your Partner for Readiness and Response

The Expertise You Need

With 1,000+ cyber extortion cases handled per year and extensive global enterprise experience, our focus is on dedicated ransomware recovery.

Decrease Costs and Impacts

You’ll always receive the most optimized outcome for your unique incident with our extensive threat actor database.

Negotiation If Necessary

When payment becomes unavoidable, Coveware reduces the impact with tailored negotiation strategies that reduce cost and risk and end-to-end support.

Cyber Extortion Response Stages

What Happens During an Active Incident?

Assessment

First, we identify the ransomware strain, outline risks and recovery options, and review strain-specific analytics, including data recovery percentage and expected downtime.
Extortion Negotiation

We negotiate on your behalf and work within your timeline and desired deliverables to determine the right recovery path for your incident. Our extensive case data allows us to forecast your outcomes based on historic cases.
Ransomware Settlement

When necessary, Coveware by Veeam will simplify and ensure settlement success. We work 24/7 to negotiate with no hidden fees or markups and 100% transparency on reimbursed costs.
Decrypt and Recover

We utilize proprietary decryption tools to help you safely recover with documentation available to streamline your data recovery and documentation to meet insurance and compliance requirements.

Capabilities

Coveware by Veeam: What You Get

Data Aggregation

Guided by Coveware’s threat actor database and thousands of cases, our evidence-based strategies help assess likely outcomes and reduce uncertainty when it matters most.

Financial Operations

If settlement is necessary, we make it easy—with threat actor intelligence, crypto acquisition support, and the regulatory experience to build an informed, defensible recovery strategy.

Patent Pending Technology

Coveware by Veeam supports a faster, safer recovery, performs forensic triage, assesses the impact and recoverability of encrypted data, and attempts decryption when possible.

Tools & Services

Coveware by Veeam Retainer

Dedicated Tools and Services for Retainer Clients

1:1 Dedicated Support

Get direct access to a dedicated Coveware expert who is ready to advise, guide, and support you through any stage of readiness, response, or recovery.

Learning & Development

Upskill your teams with targeted, real-world training delivered by experts who respond to ransomware and extortion every day.

Bespoke Exercises

No canned scenarios. Our exercises are purpose-built to test your teams, your tools, and your toughest decisions.

Active Incident Response

When an incident hits, you get immediate access to Coveware’s response team 24/7/365—bringing calm, clarity, and command from first alert to full recovery.

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Veeam Keeps Your Backups Secure From Ransomware

Ransomware Recovery

Resources

Stay Up to Date on the Latest Data Security Trends

2025 Risk to Resilience Report

We surveyed 1,300 organizations, with 900 experiencing at least one ransomware attack in the past 12 months. Here’s what we found.

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Zero Trust Data Resilience Strategies

Begin building toward stronger enterprise data protection.

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Ransomware Recovery Maturity Assessment

See how your ransomware recovery strategy compares to best practices.

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Build a Cyber-Resilient Data Recovery Strategy

Build stronger cyber resilience through Veeam Data Platform and the NIST Cyber Security Framework 2.0.

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Radical Resilience is Our Difference

With Veeam by your side, you have the flexibility you want for today’s
hybrid cloud and the confidence you need for long-term success.

Learn the Latest Trends in Data Protection

Our 5th annual report summarizing data protection strategies